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Refund and Returns Policy

Refund

Our refund and returns policy lasts 36 hours. If 36 hours have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be damaged or broken in the same condition that you received it. It must also be in the original packaging. The information of such be communicated to us within 36 hours by mailing us at info@dazzydiva.com

We will send you an email to let you know that we have received your returned item after it has been received and examined. The approval or rejection of your refund will also be communicated to you by us.
If your refund request is granted, it will be handled within two weeks and an amount will automatically be credited to the original mode of payment.

Custom orders, items bought on sale, and items purchased at a discount cannot be returned or refunded unless they are delivered broken or damaged. To complete your return, we require a receipt or proof of purchase.

Within 24 hours of receiving the specified item, you must contact us at info@dazzydiva.com

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Inquire with your credit card provider; it can take some time before your refund appears on your account. Next, speak with your bank. Prior to a refund being posted, there is frequently some processing time.
When you’ve finished all these steps but still have not received your refund, kindly contact us at info@dazzydiva.com

Exchanges (where appropriate)

Only in the event that you receive a faulty or damaged item will we replace it.
Send us an email if you need to swap it for the same thing.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Order Cancellation

Once your order has been confirmed, we won’t cancel it unless an exception applies, like a payment that was made accidentally or incorrectly on your behalf. In that case, please contact us at info@dazzydiva.com within 24 hours to start the cancellation process. We advise that you offer video as well as photo proof of the unboxing and the issue for any claims involving a damaged or missing product. Without video/photo evidence shown at the moment of unboxing, we will not take accusations of a damaged or missing product into account.

Need help?

Contact us at info@dazzydiva.com for questions related to refunds and returns.

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